ViaLem
Shaping futures.
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Help & FAQ

Quick answers about who ViaLem is for, what you receive, how the four-path Career Compass works, what the 8-week / 60-day plan includes, and how the user hub, Companion, Job Fit, career assets, counselor support, vouchers, privacy, and refunds work.

ViaLem is for people who want clearer direction and a structured way to move forward. It is not designed to push you deeper into the same lane just because that lane is familiar. If your current path is wrong for you, ViaLem is meant to help you see that honestly and move with more intention. It is not a replacement for regulated legal, financial, or mental-health advice, and it cannot guarantee interviews or job offers.

All tiers begin with the ViaLem Career Compass: four tailored career paths, clearer direction on what to test next, and a plain-language rationale layer that explains what ViaLem prioritised for you. Silver gives the full report. Gold adds the 8-week / 60-day workbook and support tools in your ViaLem Hub, including ViaLem Companion, Job Fit checks, LinkedIn Optimizer, Evidence Bank, Career Story Builder, Interview Story Builder, and Outreach Pack where relevant. Diamond includes everything in Gold, plus Target Role & Industry Map and 2 x 1-hour counselor sessions with booking in the hub.
Most people complete the Career Compass first. ViaLem then turns that structured reflection into four credible directions – Same, Parallel, New, and Craft – explains why they fit, and gives you the right level of follow-through support by tier. The goal is not just to produce insight, but to help you move with more confidence and less noise.

No — it’s optional. Uploading a CV can improve specificity, but you can still get a useful outcome without it.

ViaLem uses structured reflection rather than a loose prompt or one-off brainstorm. It combines your answers, background, current constraints, and market context to build multiple credible next-step options instead of pushing one generic answer. The result connects direction, rationale, practical proof, and follow-through tools in one user hub.
No. ViaLem is designed to stay grounded in real hiring context and practical follow-through. It is also not about glorifying the same path if that path is wrong for you. The product helps you understand what is worth pursuing, then supports the move through the report, 8-week plan, Companion, Job Fit, career assets, and counselor support by tier.

First check spam/junk and confirm you used the correct purchase email. If you still can’t access it, contact us with your purchase email and any receipt/order information.

Yes, we offer a 14-day money-back guarantee from the date of purchase.

To request a refund, contact us within 14 days of purchase and include the email address used for the order, your order number if available, and a short explanation of the issue.

To keep the policy fair, ViaLem allows one refund per person or company. If a refund is granted, access to the refunded report is revoked and the refunded report must no longer be used, shared, or distributed.

For full details, please see our Refund & Returns Policy.

Yes. Send a request via the contact form and mention “Privacy request” so we can route it quickly. We’ll guide you through verification and deletion options.

Yes. You can upgrade from Silver to Gold and from Gold to Diamond inside your ViaLem Hub. We only charge the difference between tiers.

No. Your report is for your own personal or internal business use. The ViaLem questionnaire, question sequence, templates, software, and report structure are proprietary. You may not copy, scrape, resell, republish, adapt, or use them to build a competing product or service.

Still need help?

Use the contact form below and include:

  1. Your contact or purchase email,

  2. What you expected, and

  3. What happened.

(Note: If it’s about billing, include the receipt/order ID if possible).